Terms of Service

1.About these terms

These terms are an agreement between you and GenBook (genbook.in), based in India ("GenBook", "we", "us"). They apply when you use our website or the GenBook app. By using GenBook you agree to them and to our Privacy Policy. If you do not agree, please do not use GenBook.

2.Who can use GenBook

Anyone can use GenBook to learn. When you sign up we ask your age and what you're studying so lessons match your level; please answer honestly. If you are under 18, use GenBook with your parent's or guardian's knowledge and read these terms with them. Only a parent or guardian should pay for Pro for a student under 18, and they are responsible for those payments.

3.Your account

• Give us accurate details and keep them up to date.
• Keep your login safe. You are responsible for what happens on your account.
• An account is for one person. Do not share or sell it.
• Tell us straight away if you think someone else is using your account.

4.Plans and payments

• Free: a limited number of lessons each day. We may change what the Free plan includes.
• Pro: the price depends on your country and is shown in your local currency before you pay (₹399 a month in India). It is charged at the start of each month and includes any taxes that apply where you live. Payments are processed by a secure third-party payment provider.
• Renewal: Pro renews automatically every month until you cancel. You can cancel at any time in your account settings; you keep Pro until the end of the month you have paid for.
• Refunds: a full refund if you ask within 7 days of your first Pro payment. See our Refund & Cancellation Policy for the details. Nothing here affects your rights under the Consumer Protection Act, 2019.
• Price changes: we will tell you at least 30 days before a price change applies to you, so you can cancel first if you wish.

5.Schools and partners

If your school, coaching centre or another organisation gives you access to GenBook, your use is also covered by our agreement with them. Where that agreement and these terms differ, the agreement applies.

6.Using GenBook properly

GenBook is for learning. Please do not:

• use it during a test or exam, or for graded work, where your school or examiner does not allow AI help;
• upload material you do not have the right to share, or other people's personal information;
• use it to create or share anything illegal, hateful, sexual, violent or bullying;
• try to break, overload, copy, scrape or reverse-engineer GenBook, or get around its limits;
• pretend to be someone else, or use GenBook to harm anyone.

In Homework mode GenBook guides you to the answer rather than giving it away. Please use it that way.

7.What an AI tutor can and cannot do

GenBook's explanations, notes and diagrams are generated by AI. They are usually helpful but can be wrong, incomplete or out of date. Check important facts with your textbook or teacher. GenBook does not replace your teachers, and we cannot promise any particular marks or exam results. GenBook does not give medical, legal, financial or other professional advice.

8.Your content

You own what you upload and the questions you ask. You give us permission to store and process it only to run GenBook for you, for example to read your worksheet and explain it. We handle it as our Privacy Policy describes. The notes GenBook makes in your lessons are yours to keep, export and use for your own study.

9.Our content

The GenBook name, logo, design, software and lesson materials belong to us or our licensors. You may use them only as part of using GenBook, and may not copy, resell or build a competing service from them.

10.Changes and availability

We are always improving GenBook, so features may change, be added or be removed. We try to keep GenBook available at all times, but it may sometimes be down for maintenance or because of problems outside our control.

11.Ending your use

You can stop using GenBook and delete your account at any time. We may suspend or close an account that breaks these terms, puts others at risk, or is used unlawfully. Where it is fair to do so we will warn you first and explain why.

12.Our responsibility to you

We provide GenBook with reasonable care and skill, but otherwise "as is". As far as the law allows, we are not responsible for indirect losses, and our total responsibility to you for any claim is limited to the amount you paid us in the 12 months before it. Nothing in these terms limits any responsibility that cannot be limited under Indian law, including your rights as a consumer.

13.Law and disputes

These terms are governed by the laws of India. If you have a problem, please contact us first so we can try to fix it. Any dispute that cannot be resolved will be heard by the competent courts of India, without affecting your right to approach a consumer commission.

14.Changes to these terms

If we change these terms, we will update the date at the top. For important changes we will tell you by email or in the app at least 15 days before they take effect. If you keep using GenBook after that, the new terms apply.

15.Contact and Grievance Officer

Questions about these terms? Email hello.genbook@gmail.com or use our contact page.

Grievance Officer: Sunil Panwar
Email: hello.genbook@gmail.com
Address: India
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.