Privacy Policy

1.Who we are

This website and the GenBook app are run by GenBook (genbook.in), based in India ("GenBook", "we", "us"). This policy explains what personal data we collect when you use our website and the GenBook app, why we collect it, and the choices you have. It is written to meet India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

2.What we collect

• Account details: your name, email address, login details, your age, and what you're studying (for example your class), so lessons match your level.
• What you say and type in lessons: your voice while the microphone is on, the questions you ask, your answers and chat messages.
• Files you upload: PDFs, notes, worksheets and photos of homework.
• Your learning history: the topics you studied, your lesson plans, progress and saved notes.
• Payment details: if you buy Pro, payments are handled by a secure third-party payment provider. We receive confirmation of the payment, your plan and the amount; we do not see or store your full card, UPI or bank details.
• Messages you send us: through our contact page or by email, including your name, email, phone number if you give it, and your message.
• Technical information: your device and browser type, IP address, approximate location worked out from it, and logs of how the service is working, so we can keep it secure and fix problems.

3.How we use it

We use your data only to:

• run your lessons: understand your questions, explain topics and draw on the whiteboard;
• build lesson plans that fit what you already know, and save your notes and history;
• manage your account and your Pro subscription;
• reply when you contact us, and send messages about your account or important changes;
• keep GenBook safe, prevent misuse and meet our legal duties;
• understand how GenBook is used so we can improve it, using combined figures that do not identify you.

We do not sell your personal data, we do not show advertising, and we do not use your voice, lesson content or uploads to train AI models.

4.Your voice and the microphone

GenBook only listens while the microphone is switched on in a lesson; your browser asks your permission first, and you can turn it off at any time or type instead. Your speech is turned into text so GenBook can answer. We keep the text of the conversation with your lesson history; we do not keep the audio recording after it has been turned into text.

5.Students under 18

Many GenBook users are school students. If you are under 18, please use GenBook with your parent's or guardian's knowledge and read this policy with them. If you are a parent or guardian, you can review your child's information, ask us to correct or delete it, or close their account at any time by writing to us.

For students under 18 we do not track behaviour for advertising, show targeted ads, or build profiles for any purpose other than teaching them. If you are a parent and don't want your child to use GenBook, please contact us and we will delete the account.

6.Who we share it with

We share personal data only with:

• Service providers who help us run GenBook, such as hosting, email, a secure third-party payment provider, and third-party AI providers (for speech-to-text, the tutor's voice and the tutor model). They may use your data only to provide their service to us, under contract.
• Your school or coaching centre, if your account was given to you through them. They can see your progress and lesson activity, as described in their agreement with us.
• Authorities, when the law requires it or to protect someone's safety.
• A new owner, if GenBook is merged or sold; they will have to keep protecting your data as this policy says.

7.Where your data is stored

Your data is stored on secure servers in India and in other countries where our service providers operate. Wherever it is stored, we require the same level of protection, and we follow any limits the Government of India sets on transferring data abroad.

8.How long we keep it

• Account data, lesson history and uploads: while your account is open. When you delete your account, we delete them within 30 days.
• Payment records: as long as tax and accounting laws require.
• Messages to our team: up to 12 months after we have answered them.
• Security logs: up to 180 days, unless needed to investigate a problem.

9.How we protect it

We encrypt data on its way between your device and our servers (HTTPS), limit who on our team can access personal data, and review our security regularly. No service can be perfectly secure, so if a breach affects your data we will tell you and the Data Protection Board of India as the law requires.

10.Your rights

You can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct or complete it;
• delete it, or close your account;
• stop using it where you gave consent (withdrawing consent may mean you can no longer use GenBook);
• let someone you nominate act for you if you die or cannot act yourself.

Write to hello.genbook@gmail.com or use our contact page. If you are not happy with our answer, you can contact our Grievance Officer (below) and then complain to the Data Protection Board of India.

11.Cookies

We use only the cookies and browser storage needed to keep you signed in and remember your settings. We do not use advertising cookies. Our website loads fonts from Google Fonts, which means Google receives your IP address when the page loads.

12.Changes to this policy

If we change this policy, we will update the date at the top. If the change is important, we will also tell you by email or in the app before it takes effect.

13.Contact and Grievance Officer

For any question about your data, email hello.genbook@gmail.com or use our contact page.

Grievance Officer: Sunil Panwar
Email: hello.genbook@gmail.com
Address: India
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.