Refund & Cancellation Policy

1.What this policy covers

This policy covers the GenBook Pro subscription (priced by country, for example ₹399 a month in India) bought on our website, sold by GenBook (genbook.in). The Free plan costs nothing, so there is nothing to refund. If your school or coaching centre pays for GenBook, refunds follow their agreement with us; please ask them first.

2.How Pro is delivered

GenBook is an online service, so nothing is shipped. Pro is switched on for your account as soon as your payment succeeds, usually within a few minutes. If it isn't active within an hour of paying, contact us and we'll sort it out or refund you.

3.Cancelling Pro

• You can cancel at any time from your account, or by writing to us. There is no cancellation fee.
• Once you cancel, you won't be charged again. You keep Pro until the end of the month you've already paid for, then your account moves to the Free plan.
• Your lesson history and notes stay in your account. You can restart Pro whenever you like.
• If you are under 18, your parent or guardian can also cancel for you.

4.When we give refunds

• Your first Pro payment: a full refund if you ask within 7 days of paying, for any reason. This applies once per account. Pro ends when the refund is made.
• Monthly renewals: not refunded, as you can cancel at any time before the next one. If a renewal surprised you, write to us within 48 hours and we'll look at it kindly.
• Our mistakes, always refunded in full: if you were charged twice, charged after cancelling, or couldn't use Pro for a long stretch because of a problem on our side.

Nothing in this policy affects your rights under the Consumer Protection Act, 2019.

5.How to ask for a refund

Email hello.genbook@gmail.com or use our contact page with the email address of your GenBook account, the date and amount of the payment, and the payment or transaction ID from your receipt if you have it. We reply within 2 working days.

6.When the money arrives

Approved refunds go back to the way you paid (UPI, card, net banking or wallet) through a secure third-party payment provider. They usually reach your account in 5-7 working days after we approve them; some banks take a little longer.

7.Money taken but Pro not switched on

If money left your account but the payment failed or Pro didn't start, your bank normally returns it automatically within 5-7 working days. If it doesn't, send us the transaction ID and we'll follow it up with the payment provider.

8.Changes to this policy

If we change this policy, we'll update the date at the top. Changes never apply to payments made before them.

9.Contact and Grievance Officer

Grievance Officer: Sunil Panwar
Email: hello.genbook@gmail.com
Address: India